Please note our returns policy is not meant as a preview service.
Valentine Wigs reserves the right not to supply to customers who repeatedly return orders.
If you are not sure what to order we strongly advise you visit a wig shop to determine which wig is best for you before buying online.
NEW TO WIGS?
We strongly recommend visiting a wig shop for first time buyers.
It is almost impossible to buy a wig or hairpiece online if you are new to wigs. It is better to visit a wig shop and try a few on. This way you will be able to ascertain:
- Your head size
- The most suitable style and length
- Cap construction (e.g. wefted, monofilament, hand tied, lace front etc.)
- Good matching colour(s)
Buying online without any experience can be very frustrating!
We are an online store and not a wig shop. However, we can help by answering your questions over the telephone or by email. You will find us very friendly and willing to offer independent advice.
Please carefully read the terms and conditions of our return policy below.
NEW BREXIT RULES
Ellen Wille and Gisela Mayer Returns For UK Addresses
We are really sorry to say that due to Brexit and the UK leaving the EU single market the rules for returning products which are sourced from the EU have changed.
UK Addresses:
Orders placed after 31st January 2021 for Ellen Wille and Gisela Mayer products:
Returned orders currently sourced from European manufacturers will be subject to a restocking fee of £14.40 (inc VAT) from 1st January 2021 due to their customs duty costs of shipping to and from Europe
We sincerely apologise for this, it is entirely out of our control and we have been given no notice in order to let our customers know any sooner.
All orders placed from addresses outside of the United Kingdom are now sold as STRICTLY NON RETURNABLE.
RETURNS CONDITIONS (applicable to UK addresses only):
NO RETURNS FOR ORDERS FROM OUTSIDE THE UNITED KINGDOM, SPECIAL ORDERS, EYEBROWS, EYELASHES OR ACCESSORIES.
For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on. Wig caps can be purchased on our website or you can use one of your own.
If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:
- Returns for Ellen Wille and Gisela Mayer - each product will incur a £14.40 (inc VAT) restocking fee due to their costs of shipping to and from the EU.
- Returns for Jon Renau are not accepted.
- All wigs are checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs.
- Returns must be in the original packaging with tags. The tags must not be removed when you are trying a wig on. If tags are cut, removed or retied on, then a refund will not be issued.
- Packaging must be in original condition and not taped in any way.
- The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
- The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
- The wig must arrive at Valentine Wigs within 14 days of being delivered to you or the first attempt at delivery, whichever is the earlier. No returns accepted after 14 days and there will be no refund after this time.
- Loyalty points will not be restored for returned orders.
- UK Orders: please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery.
- EU and International Orders: please ensure your delivery details are correct as any undelivered orders will be returned to the UK at your cost (which will be substantial as it will include tax, customs duty and courier handling charges).
- NO RETURNS FOR ORDERS OUTSIDE THE UNITED KINGDOM, SPECIAL ORDERS, EYEBROWS, EYELASHES OR ACCESSORIES.
Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.
Returns must use a trackable service. We cannot refund any returns that are lost in transit.
Please return to:
Skillen Training t/a Valentine, 44 Croft Meadow, Bamber Bridge, Preston, Lancashire PR5 8HX, United Kingdom
Tel 01772 620040
Email: sales@valentinewigs.co.uk
Web: www.valentinewigs.co.uk
How long do you have to return a faulty product?
Under the Consumer Rights Act 2015 you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be entitled to a full refund if your item develops a fault.
Wigs are perishable products, even if they are not worn regularly. Your warranty is for 30 days, we cannot repair or replace after this time.
Do not return a faulty product until you have received an authorisation code in advance.
Wigs claimed to be faulty are forwarded to the manufacturer’s quality control manager for inspection. No refund will be issued unless the manufacturer agrees that the product is faulty.
The manufacturer’s decision is final.
If the manufacturer decides the wig is not faulty, there will be no refunds and the costs for return (plus customs duties in the case of international orders) must be paid for in advance.
Valentine Wigs is wholly owned by Skillen Training Limited
Trading Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195
