+44(0)1772 620040 Mon-Fri 11am-3pm Email Us
A personal and discreet shopping experience.
EXCELLENT CUSTOMER REVIEWS
 BEST PRICE GUARANTEE
  VAT RELIEF CLAIM FORM
 FREE UK SHIPPING OVER £100
EXCELLENT CUSTOMER REVIEWS
 BEST PRICE GUARANTEE
  VAT RELIEF CLAIM FORM
 FREE UK SHIPPING OVER £100
EXCELLENT CUSTOMER REVIEWS
 BEST PRICE GUARANTEE
  VAT RELIEF CLAIM FORM
 FREE UK SHIPPING OVER £100

Shipping policy

VALENTINE WIGS

SHIPPING POLICY

DELIVERY 

All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.

There is no mention of wigs on the outside of our parcels.  

Your Products will be delivered within the delivery period specified on our website, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the Order Confirmation unless otherwise agreed between you and us. We will provide you with updates confirming the progress of your Order and the estimated date of delivery. Please note that, depending on the product ordered, delivery can take up to 3 months from the date of the Order Confirmation.

Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

All delivery dates stated on our Website, during the order process or in our Order Confirmation, are estimates only and we reserve the right to update you of any change or variation to any date for delivery from time to time.  Time for delivery is not of the essence of the contract (unless we have agreed a specific delivery date with you).  We are not liable to you for any losses you incur if delivery is delayed because of any circumstances beyond our reasonable control (for example severe weather, accidents or unpredictable traffic delays).

Please examine the Products at the earliest opportunity after delivery and notify us of any fault or damage as soon as reasonably possible.

Once a Product has been delivered to your address, risk in the Product passes to you and the Product will be classed as having been ‘delivered’. This means that you are responsible for the Product, and we are not liable to you if the Product is stolen or damaged after it has been delivered to you. This does not affect your legal rights if the Product is faulty or misdescribed. However, ownership of Products only passes to you when you have paid for them in full.

 

DELIVERY WITHIN THE UK

  • The delivery charge is FREE for orders over £100. 
  • For orders under £100 there is a flat rate of £4.95 for as many items you wish to place in your order.
  • All orders are sent via Royal Mail 48 hour tracked.  
  • You will be emailed within two working days of your order with an expected dispatch date.
  • If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.
  • Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service.

 UK Orders: please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery.

 

DELIVERY OUTSIDE UK

  • Channel Islands: Royal Mail £10.95
  • Ireland:  Royal Mail £12.95 
  • Rest of EU (Excluding Malta, Cyprus, Montenegro & Sweden): Royal Mail Economy (10 - 60 Business Days) £17.95. Courier (3 - 17 Business Days no insurance) £49.95 for orders below £300 only. Courier (3 - 17 Business Days with insurance) £69.95 for orders £300 and above.
  • Malta, Cyprus & Montenegro: £65.00 for all orders (no insurance). Contact Us for 'with insurance' quote.
  • Sweden: £59.95 for all orders (no insurance). Contact Us for 'with insurance' quote.
  • Australia, Canada, New Zealand & USA: Royal Mail (10 - 60 Business Days) £29.95
  • The product price excludes Tax, Customs and Local Border Handling Charges. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
  • UK VAT tax is no longer charged for orders outside the UK
  • Orders are sent International tracked, maximum weight 2kg. Timings for delivery will vary.
  • You will be emailed within two working days of your order with the expected dispatch date.
  • If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait. 

 

EU & INTERNATIONAL ORDERS:
Please ensure your delivery details are correct as any undelivered orders will be returned to the UK at your cost (which we expect will be equal to the charge of delivery to you, and may be substantial as it will include tax, customs duty and courier handling charges).

 

What are you looking for?

Your cart