FAQ

DELIVERY WITHIN THE UK The delivery charge is FREE for orders over £100. For orders under £100 there is a flat rate of £4.95 for as many items you wish to place in your order. All orders are sent via Royal Mail 48 hour tracked. You will be emailed within two working days of your order with an expected dispatch date. If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait. Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service. Please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery. DELIVERY OUTSIDE UK Shipping prices for Europe are £10.95. Shipping prices for International are £24.95. The product price excludes Tax, Customs and Local Border Handling Charges (you will be responsible for paying these yourself within your own country). UK VAT tax is no longer charged for orders outside the UK. Orders are sent International tracked, maximum weight 2kg. Timings for delivery will vary. You will be emailed within two working days of your order with the expected dispatch date.If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait. Please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery.

We stand behind all our products.  They are sourced from a selection of the best wig manufacturers in the world!  If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of you returning it. Send an email to sales@valentinewigs.co.uk or give us a call on 01772 620040.  All we ask is you return your order in the same condition we sent it, with all the tags still attached and within seven days of it being delivered. We take the risk out of ordering by offering an unmatched satisfaction guarantee.  We'll always do our best to take care of you.

This depends on the manufacturer and the collection.  It can take from next day to up to three months for specially made wigs and hairpieces, We can quote delivery times in advance of your order. Once you have ordered we will confirm the expected dispatch date.

Please carefully read the terms and conditions of our return policy for UK orders and Non UK orders on the help pages that can be found at the bottom of every page. Please do not return any item without first requesting a Returns Authorisation Number. Unfortunately returns for American Manufacturers are ordered specially therefore are not accepted. e.g Jon Renau, Gabor, Raquel Welch American, BelleTress, Estetica. Also special orders, accessories, eyebrows, eyelashes & clearance products.

We stand behind all our products. They are sourced from a selection of the best wig manufacturers in the world! If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of you returning it. Send an email to sales@valentinewigs.co.uk or give us a call on 01772 620040. All we ask is you return your order in the same condition we sent it, with all the tags still attached and within seven days of it being delivered. We take the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

Please contact us immediately if you have not received an order confirmation.

We ship to UK, the Republic of Ireland, Mainland Europe, North America and Oceania. Please contact us for all other countries prior to placing an order.

Is it your first time to wear a wig? Or are you a frequent user of it? Whichever you are, the first thing you should know is to how to wear a wig properly. Putting on a wig just doesn’t end upon putting it around your head and hiding your natural hair under them and maybe putting some bobby pins so it won’t fall off. It’s not that easy, but if you practice, then you’ll be able to do it the right way. It’s important for a wig-user to have knowledge because if not done properly, it may cause the wig to wiggle while you move, or worse, fall off. And you wouldn’t want that, would you?The first thing to know is to what kind of wig and what are they made of are you planning to wear? There are three kinds of wig; the full lace, the partial or front lace, and the non-lace. The full lace is made with a lace mesh cap around it which gives a more natural looking hairline. It also allows more comfort because it breathes more. The front lace is cheaper than the full lace because instead of having a lace mesh all around, it is only found at the front. They are also hard to style because of the way they are made and they don’t really give you a natural looking hairline. Another kind is the non-lace, these wigs are cheaper than the full lace and the front lace but they are more durable than those of two. The only downside is that they are made of nylon mesh so they don’t really give you a natural looking hairline. Wigs are also made from two different materials; the human hair and synthetic hair. Each wig types and materials used have their own advantages and disadvantages. It is only up to the user to decide which suits them better. The next thing to know is to what materials you need to wear a wig. Some of the materials are easy and you could find them within your household. Go grab these; a fine toothed comb, make-up brush, wig cap, wig glue, scalp protector, some bobby pins and of course, your wig. So now that you have your materials, first you need to fix your hair so when you put on your wig it won’t be uneven. You need to make sure that your entire hairline is pulled back so it won’t be visible under the wig. Next is you need to make sure that your skin is oil-free so wipe your skin with a cotton with an alcohol solution then apply a scalp protector to the areas around your scalp. This protects your skin from irritation. Now, wear wig cap, carefully stretch the cap over your head and make sure all of your hair is underneath it. Put on several bobby pins around it to secure the cap. Grab now a make-up brush and dip some wig glue and apply a thin layer around your hairline. Leave it for a few minutes to dry. Now you’re ready to put on your wig. Put the wig over your head and lay it down on your scalp then gently pull the rest of the wig over your head. To know if the wig is wrapped around your head securely, try jumping and flipping your hair, if it wiggles then you need to add bobby pins around them. After making sure it’s secure, use a fine-toothed comb to fix the wig and you may now style it however you want it.

In the beauty and fashion industry, knowing one’s face shape is crucial for us to know what style suits us. May it be trying on a new hairstyle, sunglasses and even beard style; you have to know what your face shape is. You might have committed these mistakes before; trying on a new hair cut because you saw a friend or your favourite star that has a similar body figure as yours so you thought that you could also pull off that look. Or you might have bought the new, trendy sunglasses but when you wore it, it doesn’t look good on you. It’s because you’ve been seeing those haircut and sunglasses in someone else whose face shape is different from yours. So before cutting your hair or buying a new pair of shades, know first your face shape. Don’t worry, it’s quite easy. While facing the mirror, grab a measuring tape. Remember to write your measurements down on a piece of paper. Then first measure your forehead. Pull the tape measure from the peak of your one eyebrow arch to the opposite eyebrow arch. Next, to measure your cheekbones, measure across your upper cheeks, starting and ending at the sharp bump below the outer corners of your eye. For the jawline, start measuring from the tip of your chin to the point below your ear where your jaw angles upward then multiply that number by two. Lastly, to measure your face length, start from the centre of your hairline to the tip of your chin. 

Since human hair wigs and fibre wigs are made from completely different materials, you can’t use the same styling tools for both. There are preferred tools for both human hair wig and fibre wigs. Most people who wear wigs prefer to style them. But before grabbing your styling tools, know first which you should use for the type of wig that you have because not all wigs can be styled with tools you usually use on your hair. While some wigs are heat-resistant and you may style them with hair curlers and hair irons, some are sensitive to heat and prone to breakage when exposed to sun. Since human hair wigs are made from real human hair, it is okay to style them in heat. There are also some that uses gel to style their wigs. But know that gel does not work in wigs. Gels are made for natural hair structure and fibre wigs are made from completely different materials. Instead of using gels, you may try using a hair clay. You should also brush your wig with the recommended wig brush. Using a wrong brush may damage your wig and combs for natural hairs should not also be used in wigs. For extra moisturizing and protection for your wigs, use a lightweight sheen before or after brushing the wig. Deciding to change the colour of your wig? Never ever spray it with a coloured hairspray. It’s better to just dye your wig to your preferred colour or shade. Over all, just keep this in mind; when you use a human hair wig, invest on products that are sulphate-free and specially formulated for colour treated hair to keep the colour longer. For fibre wigs, only use products that are specially formulated for those kinds of wigs.

No matter how we think of wigs as a remedy or a life-saver. No matter how much we run to them in times of need, wigs also need us to care for them, moisturize them, clean them and take them away from the heat or else they become dull, lifeless and frizzy! We all know how annoying frizzy hair is. Frizz in wig is actually caused by not properly washing them and over drying it. Also, avoid wearing wigs near stoves, microwaves, ovens or any other things which releases heat. Curly and wavy wigs are more prone to frizz and damage. Another way to prevent frizz is to avoid styling hair with heat. When going out on a sunny day, make sure to wrap a scarf on your hair or to wear a hat so the sun’s heat won’t damage your wig. Hair dryers, curling irons and hot rollers burn the hair and making them damage and frizzy. It’s just not enough to know what causes frizz, it’s also crucial to learn how to de-frizz wigs for you to maximize its use. To de-frizz your wig, you can moisturize your wig by using a lightweight sheen before or after brushing it. This prevents friction and allows the wig to be shiny and soft. Next is, you need to brush your wig regularly and properly. Using a wig brush will help you detangle the fibres and keep it in shape. Lastly, if all else fails, you can wash the wig but make sure that you use a specially formulated shampoo. In a cold water, you may add a teaspoon of shampoo and let the wig soak for 3 to 5 minutes. After rinsing the wig, squeeze out the excess shampoo and towel dry it. Make sure to store the wig in a mannequin head or a wig stand. You may wrap the wig in a satin cap for an extra protection. Don’t forget to keep in mind how long your wig could last, because no amount of caring for them will bring them back to their original state if it’s already past their lifespan.

Take note which measurement is the largest and read on. For those who have the same measurements of their face length and cheekbones, they have a round face shape. Their jaw angle is also soft and their forehead and jawline are smaller and also have the same measurement. For people with a square face shape, all their measurements are similar and their jaw angle is sharp. If your face length is the largest and your forehead, cheekbones and jawline are similar in size then you have an oblong face shape. People with a diamond face shape have the face length as the largest measurement. Next is the cheekbones then the forehead and the jawline being the smallest. Their chins are pointed. Triangular face shapes have a large jawline, small cheekbones and the smallest forehead. Their face can be any length. Lastly we have the oval face shape. Their face length is larger than their cheekbones and the forehead is larger than the jawline. They have a round angle of their jaws. Now that you have identified your face shape, you can now easily determine what’s best for your face. Look for hairstyles, sunglasses and even beard styles that will complement with your face shape and you’ll surely rock the look! Trust that your Valentine Wigs family would always be willing to help you out in whatever way we can for hair fashion’s sake!

You can contact us by: Telephone: 01772 620040 (International 0044 1772 620040) between 11.00am - 3.00pm Email: sales@valentinewigs.co.uk Facebook: www.facebook.com/ValentineWigsOnline

Join Valentine Wigs Discount Club and Receive your FREE Discount Code off your first order. (This is only available to customers who have never joined before)Also receive regular notifications of offers or discount voucher codes every month, guaranteed to save you big money!I t is totally free to join the Valentine Wigs Discount Club.

Nullam sed neque luctus, maximus diam sed, facilisis orci. Nunc ultricies neque a aliquam sollicitudin. Vivamus sit amet finibus sapien. Duis est dui, sodales nec pretium a, interdum in lacus.