VERY IMPORTANT

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock 
    · Our inability to obtain authorisation for your payment 
    · The identification of a pricing or product description error 
    · Your failure to meet the eligibility to order criteria set out in these Conditions


PAYMENTS

WE ACCEPT PAYPAL, VISA, MASTERCARD & AMERICAN EXPRESS

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


CREDIT CARD SECURITY

  • We use secure third party payment providers for all online transactions to give you maximum security.
  • We do not store any of your card information either electronically or in hard copy.
  • Your bank statement may show your payment to us as SKILLEN TRAINING LIMITED t/a VALENTINE, there is no reference to Wigs.  This is for your privacy.  We respect your confidentiality.


MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order

We accept Paypal, Visa, Mastercard & American Express card payments. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We take payment at the time of your order for two reasons.  Firstly, for your security.  We don't hold any of your card details.  If we took payment at the time of dispatch we would have to hold your card details, which we believe is a security risk. Secondly we 100% guarantee the price you paid at the time of the order with the manufacturer.  
 

SUMMARY OF THE ORDER PROCESS:

  • We source all orders directly from the manufacturers' warehouses. This way we don't hold expensive stock and are able to pass the savings directly to you.
     
  • When you place your order with us, we contact the manufacturer at 12 noon the next working day and place your order.  The exceptions are manufacturers outside the UK.  For European manufacturers like Ellen Wille and Gisela Mayer, orders are placed twice a week.  For American Manufacturers like Jon Renau, orders are placed fortnightly.  
     
  • Usually within two working days you will be emailed the expected dispatch date of your order.  You can also check for status updates of your order in your online account. 
     
  • For products that are in stock we receive orders within two working days from UK suppliers.  For manufacturers and suppliers located outside the UK it can take five working days to arrive with us.  There are a small minority of collections that can take about two weeks.  We will always let you know.
  • When we receive your order from the manufacturer we check and discreetly package it. 
     
  • When we dispatch your order there is nothing on the outside of the package to suggest there is a wig or hairpiece inside. 
     
  • We operate under the company name Skillen Training Limited trading as Valentine.  This is to protect your privacy
     
  • Each day all parcels that are ready for dispatch will be collected by Royal Mail or a courier.


BACK ORDERS 

Usually there is stock available however if this is a back order you will be the first to receive the new stock because it has been reserved in advance for you. You will be advised by email of the expected dispatch date.

If this is not acceptable please let us know whether you would prefer a replacement or a full refund.

 

DELIVERY DETAILS

All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.

There is no mention of wigs on the outside of our parcels.  

DELIVERY WITHIN THE UK

  • The delivery charge is FREE for orders over £100. 
  • For orders under £100 there is a flat rate of £4.95 for as many items you wish to place in your order.
  • All orders are sent via Royal Mail 48 hour tracked.  
  • You will be emailed within two working days of your order with an expected dispatch date.
  • If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.
  • Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service.

 UK Orders: please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery.

DELIVERY OUTSIDE UK

  • Shipping prices for Europe are £10.95.  Shipping prices for International are £15.95. The product price excludes Tax, Customs and Local Border Handling Charges (you will be responsible for paying these yourself within your own country).
  • UK VAT tax is no longer charged for orders outside the UK
  • Orders are sent International tracked, maximum weight 2kg.  Timings for delivery will vary.
  • You will be emailed within two working days of your order with the expected dispatch date.
  • If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.

EU and International Orders: please ensure your delivery details are correct as any undelivered orders will be returned to the UK at your cost (which will be substantial as it will include tax, customs duty and courier handling charges).

 

RETURNING GOODS

RETURNS FOR UK CUSTOMERS

Please carefully read the terms and conditions of our return policy below. 

 If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:

 RETURN CONDITIONS

Returns for Ellen Wille and Gisela Mayer - each product will incur a £14.40 (inc VAT) restocking fee due to their costs of shipping to and from the EU.

  1. Returns for Jon Renau are not accepted
  2. All wigs are checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs
  3. Returns must be in the original packaging with tags.  The tags must not be removed when you are trying a wig on.   If tags are cut, removed or retied on, then a refund will not be issued.
  4. Packaging must be in original condition and not taped in any way.
  5. The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
    The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
  6. The wig must arrive back at Valentine Wigs within 14 days of being delivered to you or the first attempt at delivery, whichever is the earlier.  No returns will be accepted after 14 days and there will be no refund after this time.
  7. Loyalty points will not be restored for returned orders.

NO RETURNS FOR JON RENAU, SPECIAL ORDERS, CLEARANCE PRODUCTS, EYEBROWS, EYELASHES  OR ACCESSORIES

Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

We cannot refund any returns that are lost in transit.
 

RETURNS FOR OUR WONDERFUL EU & INTERNATIONAL CUSTOMERS

Import Taxes:
Due to Brexit rules that came in to place on the 1st January 2021, there are changes around how we send your products. As a result there are taxes that may be added to your purchase. Your postal service will advise you of any taxes that will be due. Here is how the cost may be worked out:

VAT - This will be your own country's VAT rate and is added to the total cost of the product including any courier fees.

Import Duty - Generally this is estimated at 2% of the purchase price
Customs Fees - This will change per country however is usually between €12 and €20

Returns:
As valued customers we recognise that sometimes, it's just not quite right. Therefore if you are not satisfied in anyway you may return your products using a trackable service. However, any import fees incurred by Valentine Wigs will be deducted from your original payment. We urge all our EU customers to be completely confident with their style and colour before making a purchase.

For further advice on costs of returning to the UK, please visit: https://www.ukimports.org/services/import/customs-clearance/import-duty-vat-calculator.php

RETURN CONDITIONS

Returns for Ellen Wille and Gisela Mayer - each product will incur a £14.40 (inc VAT) restocking fee due to their costs of shipping to and from the EU 

  1. Returns for Jon Renau are not accepted
  2. All wigs are checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs
  3. Returns must be in the original packaging with tags.  The tags must not be removed when you are trying a wig on.   If tags are cut, removed or retied on, then a refund will not be issued.
  4. Packaging must be in original condition and not taped in any way.
  5. The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
    The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
  6. The wig must arrive back at Valentine Wigs within 14 days of being delivered to you or the first attempt at delivery, whichever is the earlier.  No returns will be accepted after 14 days and there will be no refund after this time.
  7. Loyalty points will not be restored for returned orders.
  8. Please note: For hygiene reasons we respectfully ask that if you are trying a wig on that you may wish to return, you use a wig cap at all times (wig caps can be purchased on our site or you may use one of your own).

For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on.  Wig caps can be purchased on our website or you can use one of your own.

NO RETURNS FOR JON RENAU, SPECIAL ORDERS, CLEARANCE PRODUCTS, EYEBROWS, EYELASHES  OR ACCESSORIES

Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

We cannot refund any returns that are lost in transit.

 

FAULTY GOODS

Under the Consumer Rights Act 2015 you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be entitled to a full refund if your item develops a fault.

Wigs are perishable products, even if they are not worn regularly.  Your warranty is for 30 days, we cannot repair or replace after this time.

DO NOT return a faulty product until you have received an authorisation code in advance.

Wigs claimed to be faulty are forwarded to the manufacturer’s quality control manager for inspection.  No refund will be issued unless the manufacturer agrees that the product is faulty.

The manufacturer’s decision is final.

If the manufacturer decides the wig is not faulty, there will be no refunds and the costs for return (plus customs duties in the case of international orders) must be paid for in advance

 

NEW TO WIGS OR HAIRPIECES?

It is almost impossible to buy a wig or hairpiece online if you are new to wigs.  It is better to visit a wig shop and try a few on.  This way you will be able to ascertain:

  1. Your head size
  2. The most suitable style and length
  3. Cap construction (e.g. wefted, monofilament, hand tied, lace front etc.)
  4. Good matching colour(s)

Buying online without any experience can be very frustrating!

We are an online store and not a wig shop. However, we can help by answering your questions over the telephone or by email. You will find us very friendly and willing to offer independent advice.

Please note: For hygiene reasons we respectfully ask that if you are trying a wig on that you may wish to return, you use a wig cap at all times (wig caps can be purchased on our site here [accessories] or you may use one of your own).

Please carefully read the terms and conditions of our UK returns policy or Non UK returns policy,


COOKIES 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

  1. Take and fulfill customer orders. 
    b. Administer and enhance the site and service. 
    c. Only disclose information to third-parties for goods delivery purposes.

 

REACHING US

  • If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (6 days).

Trading Address: 44 Croft Meadow, Bamber Bridge, Preston, PR5 8HX

Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ

UK Company Registration Number: SC423195