(All orders placed during promotional sales)

  • Sorry but we are unable to accept returns or refunds for items that are in special promotional sales.
  • Due to volume of orders shipping dates may delayed.
  • Discount is available for online orders only.
  • Discount Or Loyalty Points Codes cannot be backdated to any order already placed.

    N.B. Returns are a considerable expense in both shipping and administration. Promotional prices have been calculated for us to guarantee the lowest prices for all our customers. If you are unsure what you are ordering and may wish to return, it would be better to place your order after the promotional sale finishes.

Our returns policy is not meant as a preview service. Valentine Wigs reserves the right not to supply to customers who repeatedly return orders.

If you are not sure what to order we strongly advise you visit a wig shop to determine which wig is best for you before buying online. If you are unsure of the colour we run a colour ring loan programme.

Please carefully read the terms and conditions of our return policy below. 

For Non UK Returns go here

If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:

Do NOT return anything until you have completed a Returns Request Form then received an authorisation code from us. This code must be added along with your return. 

Returns for Ellen Wille and Gisela Mayer - each product will incur a restocking fee due to the customs charges back to the EU.  This charge is £15 per wig (inc VAT) for wigs less than £200 (inc VAT) and £30 per wig (inc VAT) for wigs purchased for more than £200 (inc VAT). These orders cannot be cancelled once they have been dispatched from the manufacturer's warehouse without incurring this fee.

  1. Returns for Jon Renau are not accepted
  2. All wigs are thoroughly checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs
  3. Returns must be in the original packaging with tags. The tags must not be removed when you are trying a wig on. If tags are cut, removed or retied on, then a refund will not be issued.
  4. Packaging must be in original condition and not taped in any way.
  5. The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
    The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
  6. The wig must arrive back at Valentine Wigs within 14 days of being delivered to you or the first attempt at delivery, whichever is the earlier.  No returns will be accepted after 14 days and there will be no refund after this time.
  7. Loyalty points will not be restored for returned orders.
  8. Once your refund request has been accepted, refunds are usually processed within seven days of the returned item received. The timeframe of the funds reaching your bank account vary depending on your provider.
  9. If the product is not received in the same condition it was sent to you there may be a delay before the manufacturer approves or rejects your refund.
  10. Returns should be made using a trackable service at your cost.  Valentine Wigs cannot be held responsible for any returns that are lost in transit.


For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on.  Wig caps can be purchased on our website or you can use one of your own.

We Regret We Cannot Accept Returns For Jon Renau Products, Promotional Items, Special Orders, Clearance Products, Eyebrows, Eyelashes Or Accessories.

Accessories (except Colour Swatch Rings Loans) are strictly non-returnable.  If they are returned they will not be refunded and destroyed.

For orders that originally qualify for free postage, following a return, if the net balance of the order becomes less than the amount that is stipulated for free postage, the current postage charge will be deducted from the refund. The net balance includes accessories.

Exchanges are not offered for returned items.

Discount and loyalty codes are not transferrable from a returned or partially returned order.

Do NOT return anything until you have completed a Returns Request Form then received an authorisation code from us. This code must be added along with your return.  


 Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

 We cannot refund any returns that are lost in transit.