Please carefully read the terms and conditions of our return policy below.
As valued customers we recognise that sometimes, it's just not quite right. Therefore if you are not satisfied in anyway you may return your products using a trackable service. However, for non UK customers any import fees incurred by Valentine Wigs will be deducted from your original payment. We therefore urge all our EU customers to be completely confident with their style and colour before making a purchase.
For further advice on costs of returning to the UK, please visit: https://www.ukimports.org/services/import/customs-clearance/import-duty-vat-calculator.php
Do NOT return anything until you have completed a Returns Request Form then received confirmation to return your item.
RETURN CONDITIONS
Returns for Ellen Wille and Gisela Mayer - each product will incur a restocking fee due to the customs charges back to the EU. This charge is £15 (inc VAT) for wigs less than £200 (inc VAT) and £30 (inc VAT) for wigs purchased for more than £200 (inc VAT).
- Returns for Jon Renau, Gabor, Raquel Welch American, Belle Tress & Estetica are not accepted.
- All wigs are checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs
- Returns must be in the original packaging with tags. The tags must not be removed when you are trying a wig on. If tags are cut, removed or retied on, then a refund will not be issued.
- Packaging must be in original condition and not taped in any way.
- The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell. - The wig must arrive back at Valentine Wigs within 14 days of being delivered to you or the first attempt at delivery, whichever is the earlier. No returns will be accepted after 14 days and there will be no refund after this time.
- Loyalty points will not be restored for returned orders.
- Once your refund request has been accepted, refunds will be processed immediately. The timeframe of the funds reaching your bank account vary depending on your provider.
For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on. Wig caps can be purchased on our website or you can use one of your own.
NO RETURNS FOR JON RENAU, GABOR, RAQUEL WELCH AMERICAN, BELLE TRESS, ESTETICA, SPECIAL ORDERS, CLEARANCE PRODUCTS, EYEBROWS, EYELASHES OR ACCESSORIES.
Do NOT return anything until you have completed a Returns Request Form then received confirmation to return your item.
Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.
Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.
We cannot refund any returns that are lost in transit.
