YOU'LL LOVE YOUR VALENTINE WIGS' ORDER OR YOU’LL GET YOUR MONEY BACK! 100% SATISFACTION GUARANTEED!
We take the risk out of ordering by offering an unmatched satisfaction guarantee. We stand behind all our products. They are sourced from a selection of the best wig manufacturers in the world! If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of return postage. We recommend First or Second Class Signed For delivery if you wish to return your order.
RETURNS CONDITIONS:
If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:
- For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on. Wig caps can be purchased on our website or you can use one of your own.
- Returns must be in the original packaging with tags. The tags must not be removed when you are trying a wig on. If tags are removed then a refund will not be issued.
- The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
- The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
- The wig must arrive at Valentine Wigs within 14 days of being delivered to you or from the first attempted delivery at the shipping address you specify on the order (whichever is first). No returns accepted after 14 days and there will be no refund after this time.
NO RETURNS FOR INTERNATIONAL ORDERS OUTSIDE THE EUROPEAN UNION, SPECIAL ORDERS, EYEBROWS, EYELASHES, MOUSTACHES, BEARDS OR ACCESSORIES.
Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.
Returns MUST use a trackable service, first or second class signed for is recommended. We cannot refund any returns that are lost in transit.
Please return to:
Skillen Training t/a Valentine, 44 Croft Meadow, Bamber Bridge, Preston, PR5 8HX, United Kingdom
Tel 01772 620040
Email: sales@valentinewigs.co.uk
Web: www.valentinewigs.co.uk
Complete the Guarantee and Returns Slip that was sent with your order (clue - there is a Thank You Chocolate attached) and carefully follow the printed instructions. Failure to do so will affect your refund.
Carefully read the returns terms and conditions stated on the Guarantee and Returns Slip included with your order, it has a Thank you Chocolate attached. This is politely mentioned twice because we receive so many phone calls asking where returns form is :)
NEW TO WIGS?
We recommend visiting a wig shop for first time buyers.
It is almost impossible to buy a wig or hairpiece online if you are new to wigs. It is better to visit a wig shop and try a few on. This way you will be able to ascertain:
- Your head size
- The most suitable style and length
- Cap construction (e.g. wefted, monofilament, hand tied, lace front etc.)
- Good matching colour(s)
Buying online without any experience can be very frustrating!
We are an online store and not a wig shop. However, we can help by answering your questions over the telephone or by email. You will find us very friendly and willing to offer independent advice.
