Returns are only accepted for UK and European Union orders of this product
VAT Relief For Medical Conditions
If you live outside the European Union you will not be charged 20% VAT your country of residence may charge import duties. If you have a medical condition and you order a wig from Valentine Wigs you may be eligible for VAT relief if you are an EU resident and have your wig delivered within the UK.
Please complete the form and return to us asap. By signing the form you are verifying that you are eligible to reclaim the VAT as defined in the above Notice. You only have to complete the form once for all your future orders.
You can scan the completed form and email to email@example.com return the form by post to Valentine Wigs, 44 Croft Meadow, Bamber Bridge, Preston, PR5 8HX. Once we receive your completed form we will add you to our special customer group that is entitled to 20% VAT relief, this will automatically remove the VAT from your order at the checkout
If your medical condition ever clears you must inform us immediately as you will no longer be able to claim VAT relief. All orders made with Valentine wigs must be placed by the person who is eligible to reclaim the VAT relief. If this is not possible then it is allowed for you to use a representative to place the order on your behalf.
If you do not complete the form fully it will delay your VAT exempt account being set up.
VAT relief can only be applied to qualifying items in your basket.
For further information you can contact HMRC directly for any queries relating to eligibility on telephone number 0300 1231073. You can also contact us on 01772 620040 where we will assist you as much as possible, although you must be aware that we may not be able to answer all your questions but we will offer you as much guidance and support as we can throughout the process.
It is possible to make a historical claim for purchases from Valentine Wigs over 6 months from the date of the order.
VAT relief claims cannot be processed for orders to the Channel Islands and outside the EU but may be processed for EU residents, as long as they take possession of the qualifying items whilst in the UK.
Who are Valentine Wigs? - See What Our Customers Say About Us
Not sure who we are or whether it's safe to buy from Valentine Wigs then please read our customer reviews this will put your mind at rest.
Valentine Wigs is a family-run business who have been selling ladies, mens and children's wigs online since 2004 . Our aim is to provide our customers with all their wig and hair care needs in a friendly and professional manner and provide the best customer service.
We offer friendly expert assistance to allow you to choose the correct wig or hair piece to match your colour, style and complexion.
You can be assured of our very best service at all times. If you are unhappy with your choice, not a problem, just contact us and let us know that you are returning the wig, then once it is received we will arrange a refund or an alternative for you. (Please read our terms for returning wigs).
All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.
Delivery within the UK £3.95
The delivery charge is a flat rate for as many items you wish to place in your order.
Orders over £50 in value are sent via Royal Mail 48 hour tracked. It usually takes between 2 -5 working days to dispatch your order.
Orders under £50 in value are sent via Royal Mail Second Class.
Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service.
Delivery within Europe £10.95
All orders are sent International tracked.
Delivery to USA, Canada, Australia and New Zealand £15.95
All orders are sent International tracked. Please note returns are not accepted from International orders outside the European Union.
Delivery to other countries, please contact us for a quote. Note there are some countries we are unable to deliver to.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
CREDIT CARD SECURITY
We use secure third party payment providers for all online transactions to give you maximum security.
We do not store any of your card information either electronically or in hard copy.
Your bank statement will show your payment to us as SKILLEN TRAINING LIMITED, there is no reference to Valentine Wigs. This is for your privacy. We respect your confidentiality.
If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (7 days).
Valentine Wigs is wholly owned by Skillen Training Limited Trading
Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ UK Company Registration Number: SC423195
YOU'LL LOVE YOUR VALENTINE WIGS' ORDER OR YOU’LL GET YOUR MONEY BACK!
We stand behind all our products. They are sourced from a selection of the best wig manufacturers in the world! If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of return postage.
Send an email to firstname.lastname@example.org, give us a call on 01772 620040 or just shoot us a message using the chat feature on our website. All we ask is you return your order in the same condition we sent it, with all the tags still attached and within seven days of it being delivered.
We take the risk out of ordering by offering an unmatched satisfaction guarantee. Please carefully read the returns terms and conditions below.
100% SATISFACTION GUARANTEED!
NEW TO WIGS?
We recommend visiting a wig shop for first time buyers.
It is almost impossible to buy a wig or hairpiece online if you are new to wigs. It is better to visit a wig shop and try a few on. This way you will be able to ascertain:
Your head size
The most suitable style and length
Cap construction (e.g. wefted, monofilament, hand tied, lace front etc.)
Good matching colour(s)
Buying online without any experience can be very frustrating!
We are an online store and not a wig shop. However, we can help by answering your questions over the telephone or by email. You will find us very friendly and willing to offer independent advice.
If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:
For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on. Wig caps can be purchased on our website or you can use one of your own.
Returns must be in the original packaging with tags. The tags must not be removed when you are trying a wig on. If tags are removed then a refund will not be issued.
The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
The wig must arrive at Valentine Wigs within 14 days of being delivered to you. No returns accepted after 14 days and there will be no refund after this time.
NO RETURNS FOR INTERNATIONAL ORDERS OUTSIDE THE EUROPEAN UNION, SPECIAL ORDERS, EYEBROWS, EYELASHES, MOUSTACHES, BEARDS OR ACCESSORIES.
Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.
Returns must use a trackable service. We cannot refund any returns that are lost in transit.
Valentine Wigs is wholly owned by Skillen Training Limited Trading Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ UK Company Registration Number: SC423195