Terms & Conditions

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, American Express, Maestro and JCB.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


VERY IMPORTANT

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

· The product you ordered being unavailable from stock
· Our inability to obtain authorisation for your payment
· The identification of a pricing or product description error
· Your failure to meet the eligibility to order criteria set out in these Conditions


PAYMENT BY CHEQUE

Orders will only be shipped once the cheque payment has cleared. Cheques should be made out to SKILLEN TRAINING LTD. Valentine Wigs is wholly owned by Skillen Training Ltd and we retain this name to provide complete discretion for all your purchases.


DELIVERY SCHEDULE

UK delivery is free for orders over £75 and £4.45 for orders under £75. Delivery outside the UK is free for orders over £200 and £9.95 (£6.95 Ireland) for orders under £200.

Orders are sent via Royal Mail Recorded Delivery. We regret we are unable to offer timed or weekend deliveries. Royal Mail only guarantee Saturday deliveries for a £3.00 charge.


BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Credit Card Security We use SagePay and PayPal for all onlline transactions to give you maximum security.


REACHING US

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01772 620040 (7 days).


PRIVACY POLICY

Valentine Wigs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.


COOKIES

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


RETURNS

Due to the personal nature of wigs and hairpieces and for hygiene reasons all products must be returned in the same perfect condition they have been delivered in. If the product is returned disheveled in any way and is not laid out in the packaging exactly as you received it, a refund may not be processed and the item will be returned to you.

All our products are carefully checked and leave our premises in perfect condition, they are individually inspected prior to dispatch and must be returned in exactly the same new condition as received. Each product must be complete with hang tags, hair nets and all packaging.

We are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled. Any item returned smelling of tobacco or perfume will not be accepted for refund or exchange. Hairpieces that have been attached to the hair in any way cannot be exchanged or refunded.

All returns must be completed within seven days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail or telephone upon receipt of your wig/hairpiece if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted.

If goods received are faulty, we will refund you in full. If you have any problems with your order, please call 01772 620040 (7 days). We will investigate and respond to any complaints within five working days. This does not affect your statutory rights as a consumer.


Valentine Wigs is wholly owned by Skillen Training Limited Trading
Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195