Shipping and Returns


DISCREET DELIVERY

All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.

UK DELIVERY FREE for orders over £75, £4.45 for orders under £75. Orders are sent via Royal Mail Signed For Delivery. Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service. Royal Mail only guarantees Saturday deliveries if a £3.00 surcharge is paid.

DELIVERY OUTSIDE THE UK is FREE for orders over £200, £6.95 for Ireland and £9.95 for orders under £200. Orders are sent airmail tracked. We regret we are unable to offer timed deliveries.

BACK ORDERS

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

CREDIT CARD SECURITY

We use secure third party payment providers for all online transactions to give you maximum security.

REACHING US

If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (7 days).


RETURNS

Due to the personal nature of wigs and hairpieces and for hygiene reasons all products must be returned in the same perfect condition they have been delivered in. If the product is returned dishevelled in any way and is not laid out in the packaging exactly as you received it, a refund may not be processed and the item will be returned to you.All our products are carefully checked and leave our premises in perfect condition, they are individually inspected prior to dispatch and must be returned in exactly the same new condition as received. Each product must be complete with hang tags, hair nets and all packaging.We are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled. Any item returned smelling of tobacco or perfume will not be accepted for refund or exchange. Hairpieces that have been attached to the hair in any way cannot be exchanged or refunded.

All returns must be completed within seven days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail or telephone upon receipt of your wig/hairpiece if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted.

If goods received are faulty, we will refund you in full. If you have any problems with your order, please call 01772 620040 (7 days). We will investigate and respond to any complaints within five working days. This does not affect your statutory rights as a consumer.


Valentine Wigs is wholly owned by Skillen Training Limited Trading
Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195