Returns Policy

Valentine Wigs Logo

RETURNS POLICY

YOU'LL LOVE YOUR VALENTINE WIGS' ORDER OR YOU’LL GET YOUR MONEY BACK!

We stand behind all our products. They are sourced from a selection of the best wig manufacturers in the world! If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of return postage.

Send an email to sales@valentinewigs.co.uk, give us a call on 01772 620040 or just shoot us a message using the chat feature on our website. All we ask is you return your order in the same condition we sent it, with all the tags still attached and within seven days of it being delivered.

We take the risk out of ordering by offering an unmatched satisfaction guarantee.  Please carefully read the returns terms and conditions below.

100% SATISFACTION GUARANTEED!

 

NEW TO WIGS?

We recommend visiting a wig shop for first time buyers.  

It is almost impossible to buy a wig or hairpiece online if you are new to wigs.  It is better to visit a wig shop and try a few on.  This way you will be able to ascertain:

  1. Your head size
  2. The most suitable style and length
  3. Cap construction (e.g. wefted, monofilament, hand tied, lace front etc.)
  4. Good matching colour(s)

 

Buying online without any experience can be very frustrating!

We are an online store and not a wig shop.  However, we have a consultation room available and can order up to four wigs of your choice to try.  

The consultation fee is £48 for an hour, which is fully refundable against your first order.  Call us now if you would like to use this service.

 

RETURNS CONDITIONS:

If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:

  • For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on.  Wig caps can be purchased on our website or you can use one of your own.
  • Returns must be in the original packaging with tags.  The tags must not be removed when you are trying a wig on.  If tags are removed then a refund will not be issued.
  • The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
  • The wig must arrive at Valentine Wigs within 14 days of being delivered to you.  No returns accepted after 14 days and there will be no refund after this time.
  • NO RETURNS FOR INTERNATIONAL ORDERS OUTSIDE THE EUROPEAN UNION, SPECIAL ORDERS, EYEBROWS, EYELASHES, MOUSTACHES, BEARDS OR ACCESSORIES.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

Returns must use a trackable service.  We cannot refund any returns that are lost in transit.

Please return to:

Skillen Training t/a Valentine
44 Croft Meadow,
Bamber Bridge,
Preston,
Lancashire
PR5 8HX,
England  
Tel 01772 620040
Email: sales@valentinewigs.co.uk  
Web: www. valentinewigs.co.uk


 

Valentine Wigs is wholly owned by Skillen Training Limited
Trading
Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195