NEW BREXIT RULES FOR SHIPPING & RETURNS

We are really sorry to say that due to the UK leaving the EU single market the rules for returning products from certain manufacturers have changed.

Full Details Of Manufacturers Affected By Brexit

 
All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.

There is no mention of wigs on the outside of our parcels.  

We trade under the name of Skillen Training Ltd t/a Valentine, the first line of our senders address. 

Here is a short summary of how we dispatch your order:

• When we receive your order from the manufacturer we check and discreetly package it.
• There is nothing on the outside of the package to suggest there is a wig or hairpiece inside. 
• We operate under the company name Skillen Training Limited trading as Valentine.  This is to
  protect your privacy.
• Each day all parcels that are ready for dispatch will be collected by Royal Mail or a courier.

UK Orders: please ensure the delivery address is correct as any undelivered, returned orders will incur an extra postage cost for re-delivery.

EU and International Orders: please ensure your delivery details are correct as any undelivered orders will be returned to the UK at your cost (which may be substantial as it will include tax, customs duty and courier handling charges).

DELIVERY WITHIN THE UK £3.95

• The delivery charge is FREE for orders over £100 inc VAT.  
• For orders under £100 inc VAT there is a flat rate of £3.95 for as many items you wish to place in your order.
• Orders over £50 in value are sent via Royal Mail 48 hour tracked.  
• Orders under £50 in value are sent via Royal Mail Second Class.
• You will be emailed within two working days of your order with the expected dispatch date.
• If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.
• Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service.

Please note (UK): For hygiene reasons we respectfully ask that if you are trying a wig on that you may wish to return, you use a wig cap at all times (wig caps can be purchased on our site here [accessories] or you may use one of your own).

 DELIVERY OUTSIDE THE UK

• Shipping prices for Europe are £10.95. Shipping prices for International are £15.95. The product price excludes any Tax, Customs and Local Border Handling Charges due within your own country (you will be responsible for paying these yourself).
• UK VAT tax is no longer charged for orders outside the UK
• Orders are sent International tracked, maximum weight 2kg.  Timings for delivery will vary.
• You will be emailed within two working days of your order with the expected dispatch date.
• If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.

All orders placed from addresses outside of the United Kingdom are sold as STRICTLY NON RETURNABLE.

Note there are some countries we are unable to deliver to.

BACK ORDERS
If your item is not in stock, we will back order it for you with an option to cancel your order if you would rather not wait.

REACHING US
If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (6 days).

Skillen Training t/a Valentine
44 Croft Meadow,
Bamber Bridge,
Preston,
Lancashire
PR5 8HX,
England
Tel 01772 620040
Email: sales@valentinewigs.co.uk
Web: www.valentinewigs.co.uk

Valentine Wigs is wholly owned by Skillen Training Limited
Trading Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195

Valentine Wigs Best Price Guarantee Terms & Conditions

This applies to branded hairpiece/wigs for sale in any UK online wig website store only (excluding clearance and auction sites). The product must be identical, new & from a reputable supplier. The product price guarantee can only be verified if it is not in a sale, or being offered as a limited promotion.  

The Best Price Guarantee applies to the product only, not delivery or other services. Best Price Guarantee can not be used in conjunction with any other promotion, discount or voucher offer.

How it works:

1. The competitor price is matched against the price you will have paid Valentine Wigs.
2. The price you pay (the matched price) includes any discount code and/or review voucher applied.
3. Both matched prices must either include or exclude 20% VAT and include delivery cost
4. Best Price Guarantee does not apply to competitor clearance / sale items or accessories.
5. The product & price needs to be verified by Valentine Wigs.  If the competitor price is a special offer or sale price, we will do our best to match this.
6. A confirmed Price Match is the price you pay, discount coupons or codes cannot be added to further lower the price.
7. A price match will only be offered before the order is placed and cannot be back dated.

If you have a price that needs matching please fill in the form below:

Valentine Wigs’ know how difficult it is to find your perfect colour. With so many new colours and shades being added across a range of different collections, it really is hard to make the right choice. We wish to help make this process a bit easier for you with our colour sample ring, loan scheme.

This allows you to loan a colour ring of your choice with these few steps:

• Firstly, select the colour ring of your choice and add it to your basket, then purchase as you would any wig or accessory. We will then post the colour ring out to you.
• Use the colour ring to make an informed choice for your next purchase.
• When we receive the colour ring back in good condition, with all the swatches intact, we will refund your loan, excluding all postage costs.*
• Should you wish to keep the colour ring? Just keep it past the 10 days and we will consider it purchased.

* Shipping fees are non refundable and all colour rings must be sent back in original manufacturer condition. All colour rings are accessories.

CLICK HERE TO VIEW THE CHOICE OF COLOUR RINGS TO LOAN