Delivery & Returns

DISCREET DELIVERY

All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.

 

Delivery within the UK £3.95

Orders over £50 in value are sent via Royal Mail 48 hour tracked.  It usually takes between 2 -5 working days to dispatch your order.  

Orders under £50 in value are sent via Royal Mail Second Class.

Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service.

 

Delivery within Europe £10.95

All orders are sent International tracked.  

 

Delivery to USA, Canada, Australia and New Zealand £15.95

All orders are sent International tracked. 

 

BACK ORDERS

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
 

CREDIT CARD SECURITY

We use secure third party payment providers for all online transactions to give you maximum security.
 

REACHING US

If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (7 days).

 

Valentine Wigs is wholly owned by Skillen Training Limited Trading

Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195

 

RETURNS INFORMATION

YOU'LL LOVE YOUR VALENTINE WIGS' ORDER OR YOU’LL GET YOUR MONEY BACK!

We stand behind all our products. They are sourced from a selection of the best wig manufacturers in the world! If for any reason you are not satisfied with your Valentine Wigs order we offer a full refund excluding the cost of return postage.

Send an email to sales@valentinewigs.co.uk, give us a call on 01772 620040 or just shoot us a message using the chat feature on our website. All we ask is you return your order in the same condition we sent it, with all the tags still attached and within seven days of it being delivered.

We take the risk out of ordering by offering an unmatched satisfaction guarantee.  Please carefully read the returns terms and conditions below.

100% SATISFACTION GUARANTEED!

RETURNS

We recommend visiting a wig shop for first time buyers.  

It is almost impossible to buy a wig or hairpiece online if you are new to wigs.  It is better to visit a wig shop and try a few on.  This way you will be able to ascertain your head size as well as determing the most suitable style and colour.  Buying online without any experience can be very frustrating.  

We are an online store and not a wig shop.  However, we have a consultation room available and can order up to four wigs of your choice to try.  The consultation fee is £48 for an hour, which is fully refundable against your first order.  Call us now if you would like to use this service.

If for any reason you are not satisfied with your purchase we will gladly refund you as long as the following conditions are met:

For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on.  Wig caps can be purchased on our website or you can use one of your own.

Returns must be in the original packaging with tags.  The tags must not be removed when you are trying a wig on.  If tags are removed then a refund will not be issued.

The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.

The wig must arrive at Valentine Wigs within 14 days of being delivered to you.  No returns accepted after 14 days and there will be no refund after this time.

No returns for international orders outside Europe, Special orders, Eyebrows, Eyelashes. Moustaches, Beards or Accessories.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

Returns must use a trackable service.  We cannot be held responsible for any returns that are lost in transit.

 


Valentine Wigs is wholly owned by Skillen Training Limited
Trading
Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX
Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ
UK Company Registration Number: SC423195