If you live outside the European Union you will not be charged 20% VAT your country of residence may charge import duties. If you have a medical condition and you order a wig from Valentine Wigs you may be eligible for VAT relief if you are an EU resident and have your wig delivered within the UK.
Please complete the form and return to us asap. By signing the form you are verifying that you are eligible to reclaim the VAT as defined in the above Notice. You only have to complete the form once for all your future orders.
You can scan the completed form and email to email@example.com return the form by post to Valentine Wigs, 44 Croft Meadow, Bamber Bridge, Preston, PR5 8HX. Once we receive your completed form we will add you to our special customer group that is entitled to 20% VAT relief, this will automatically remove the VAT from your order at the checkout
If your medical condition ever clears you must inform us immediately as you will no longer be able to claim VAT relief. All orders made with Valentine wigs must be placed by the person who is eligible to reclaim the VAT relief. If this is not possible then it is allowed for you to use a representative to place the order on your behalf.
If you do not complete the form fully it will delay your VAT exempt account being set up.
VAT relief can only be applied to qualifying items in your basket.
For further information you can contact HMRC directly for any queries relating to eligibility on telephone number 0300 1231073. You can also contact us on 01772 620040 where we will assist you as much as possible, although you must be aware that we may not be able to answer all your questions but we will offer you as much guidance and support as we can throughout the process.
It is possible to make a historical claim for purchases from Valentine Wigs over 6 months from the date of the order.
VAT relief claims cannot be processed for orders to the Channel Islands and outside the EU but may be processed for EU residents, as long as they take possession of the qualifying items whilst in the UK.
About Valentine Wigs & Customer Testimonials
Valentine Wigs is a family-run business who have been selling ladies, mens and children's wigs online since 2004 . Our aim is to provide our customers with all their wig and hair care needs in a friendly and professional manner and provide the best customer service. We offer friendly expert assistance to allow you to choose the correct wig or hair piece to match your colour, style and complexion. You can be assured of our very best service at all times. If you are unhappy with your choice, not a problem, just contact us and let us know that you are returning the wig, then once it is received we will arrange a refund or an alternative for you. (Please read our terms for returning wigs).
Not sure who we are or whether it's safe to buy from Valentine Wigs then please read the testimonials from our recent customers:
We have several options for payments which are all 100% secure
We have the Paypal Express button available when you go to the checkout which means you do not have to log in, hence an express way to checkout, however anyone who requires the VAT exemption must log in to the site first or the system will not be able to assign you as a VAT exempt customer.
We also accept cheques and bank transfers
All our parcels are sent discreetly packaged. You can be assured that we carefully protect your privacy when you receive our products.
FREE DELIVERY for UK orders over £75, £4.45 for orders under £75. Orders are sent via Royal Mail Signed For Delivery. Although we cannot guarantee timed deliveries we will do our best if this is important to you, for which there may be a small extra charge to cover this service. Royal Mail only guarantees Saturday deliveries if a £3.00 surcharge is paid.
FREE DELIVERY for orders outside the UK over £200, £6.95 for Ireland and £9.95 for orders under £200. Orders are sent airmail tracked. We regret we are unable to offer timed deliveries.
BACK ORDERS If your item is not in stock, we will back order it for you. You will always be emailed with an estimated delicery date or the option to cancel or change your order if you would rather not wait.
CREDIT CARD SECURITY We use secure third party payment providers for all online transactions to give you maximum security.
REACHING US If you need to reach us, please email us using the link on the Contact Us page, alternatively you can call us on 01772 620040 (7 days).
Due to the personal nature of wigs and hairpieces and for hygiene reasons all products must be returned in the same perfect condition they have been delivered in. If the product is returned disheveled in any way and is not laid out in the packaging exactly as you received it, a refund may not be processed and the item will be returned to you. All our products are carefully checked and leave our premises in perfect condition, they are individually inspected prior to dispatch and must be returned in exactly the same new condition as received. Each product must be complete with hang tags, hair nets and all packaging.We are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled. Any item returned smelling of tobacco or perfume will not be accepted for refund or exchange. Hairpieces that have been attached to the hair in any way cannot be exchanged or refunded.
All returns must be completed within seven days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail or telephone upon receipt of your wig/hairpiece if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted.
If goods received are faulty, we will refund you in full. If you have any problems with your order, please call 01772 620040 (7 days). We will investigate and respond to any complaints within five working days. This does not affect your statutory rights as a consumer.
Valentine Wigs is wholly owned by Skillen Training Limited Trading Address: 44 Croft Meadow, Bamber Bridge, Preston PR5 8HX Registered Address: 14-16 St. John Street, Coatbridge, North Lanarkshire, ML5 3EJ UK Company Registration Number: SC423195