Delivery is charged at GBP3.95. Orders are sent via Royal Mail Recorded Delivery. We regret we are unable to offer timed or weekend deliveries. Royal Mail do not guarantee Saturday deliveries.
Back Orders If
your item is not in stock, we will back order for you. You will always be emailed
with the option to cancel your order if you would rather not wait.
Credit Card Security We use Worldpay for all onlline transactions to give you maximum security
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on ( +44 ) 01273 733573.
Valentine Wigs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
If goods received are faulty, we will refund you in full. If you have any problems with your order, please call 01273 733573 between Monday to Friday, 9:00am until 5:00pm. We will investigate and respond to any complaints within five working days. All our products are carefully checked and leave our premises in perfect condition. This does not affect your statutory rights as a consumer.
Due to the personal nature of wigs and hairpieces and for hygiene reasons we are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled. Any item returned smelling of tobacco or perfume will not be accepted for refund or exchange. Hairpieces that have been attached to the hair in any way cannot be exchanged or refunded.
All returns must be completed within 7 days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail or telephone upon receipt of your wig/hairpiece if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with hang tags hair nets and all packaging.
You are responsible for paying the return delivery costs and items MUST be returned using Royal Mail FIRST CLASS recorded delivery.